Services
Customer Success
Scale your Customer Success Engine
Using our proprietary Customer Success Maturity Assessment informed by working with over 70 companies, we evaluate your Customer Success Function together.
We then develop prioritized recommendations and support you through implementation coaching and mentoring.
Customer Experience
Stay Customer-Centric As You Grow
Inspired by Forrester Customer Experience practices and right-sized for early stage companies, we facilitate Customer Journey Mapping workshops.
We then develop prioritized plans to operationalize the Journey as your company scales.
Strategic Planning
Build Practical Strategies You'll Actually Implement
Drawing from proven Strategy frameworks brought together in a unique WTC Solutions approach, we facilitate engaging Strategic Planning workshops that deliver plans companies actually implement.
We support with quarterly touch points to ensure execution and adapt as needed.
Anne Germain, CEO, Noctem Health
"We worked with Lauren over 6 months to optimize Customer Success playbooks for growth and scalability. As a result, our utilization rate across our customers increased by 257%."
Corey Ellis, CEO, Growcer
"You blew me away with how you structured our Strategy retreat. You helped make order out of chaos."
Emily Underwood, Director of Customer Experience, Welbi
“Working with Lauren has been a wonderful experience. We now have our end-to-end customer journey mapped out, and have reduced customer time to first value by nearly 50%."
About
Lauren Thibodeau founded WTC Solutions in 2018 to help early stage companies build strong foundations on which to scale.
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Having worked with 70+ organizations of varying sizes, she has insight into what works at each stage, and where growth breaks down if the right foundations aren't in place.
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WTC Solutions brings the optimal mix of strategic thinking and practical execution that growing companies need.
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